What we do
Setting the new standards for claims and repair management solutions globally.
The problem
As long as a vehicle is on the road, everyone is happy. However, if a vehicle has an accident or breaks down, it often becomes an insurance claim.
Who pays for what damage?
How is the claim settled between the insurance company, the fleet and leasing company, the car manufacturer, the repair shop, and the policyholder? These questions are asked over 10 million times a year in Germany alone.
Countless details have to be checked and managed for each individual case. This requires an exchange of information, coordination, and processing across many participating companies, often even across national borders. The overarching goal is to ensure that each policyholder and customer receives an individual, fair repair and claims settlement in the shortest possible time.
However, the processing time is over 20 days on average. This is because, until now, there has been no solution provider in the world capable of offering the complex repair and claims handling process with the four consecutive process steps of notification, control, assessment, and claims settlement from a single source.
Our solution
Solvd reduces the average processing time, which typically exceeds 20 days, by being one of the few providers capable of handling the entire complex repair and claims process. Solvd offers all four consecutive steps — loss notification, AI-based steering, fraud detection, and claims settlement — from a single source, significantly streamlining the process.
Loss notification
No matter if the loss is reported by phone, online, or at an agency, solvd ensures a fast and user-friendly notification of loss.
AI-based steering
Based on millions of previously processed cases and specially trained algorithms, our AI-based steering tool determines the next best action for optimal claims and repair management.
Fraud detection
We analyze each case for potential fraud by examining metadata manipulation, using AI-based detection for manipulated images, identifying AI-generated images, conducting damage pattern analysis, and performing plausibility checks on vehicle information. This comprehensive approach ensures thorough and reliable fraud detection.
Claims settlement
Cost estimations are completed, and if necessary, photo and video evaluations are conducted. Cases may be directed to a repair shop or a total loss handler. Upon the customer’s request, a payout can also be arranged.
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